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Case Studies
CMSPI Improves Retry Approval Rate by 10pts, Saving Subscription Merchant $500k annually.
Retry strategy optimization delivers immediate efficiency improvement
Introduction
This recurring subscription services business was incurring significant penalties for excessive re-attempts. The merchant leveraged CMSPI’s expertise to diagnose the situation and identify a path forward to improve the Retry Approval Rate and deliver savings.
Key Achievement
In four months, the merchant saw a 10pt increase in the gross retry approval rate and saved $500k annually from penalties associated with low success decline codes.
The Challenge
Optimize the merchant’s retry strategy to eliminate re-attempts with low success rate decline codes associated with network penalty fees
The Solution
CMSPI’s Optimization Process
1. Holistic Review of Authorization Performance
CMSPI conducted an in-depth review of the recurring payments estate, analysing transaction success across key factors such as network response codes and attempt numbers. Leveraging proprietary tools, including the Dynamic Data Fabric and Payments Intelligence Engine, CMSPI quickly identified actionable declines across the estate.
2. Contextualised, ROI-Driven Insights
CMSPI calculated the projected return on investment if specific network responses were excluded from re-attempts. This analysis provided a clear, data-backed business case, enabling the merchant to confidently refine and optimise its retry strategy.
The Results
1. Insights and Team Alignment
Our analysis provided clear visibility into the impact of potential merchant decisions. CMSPI partnered closely with the merchant’s primary contact, delivering the appropriate level of detail to support a wide range of stakeholders across varying levels of seniority.
2. Execution and Measurement of Success
Following implementation of the solution, CMSPI closely monitored performance on a daily basis to ensure results aligned with expectations and that the desired outcomes were achieved.
CMSPI was able to leverage its expertise and leading edge analytics to quickly assess the retry strategy opportunity and provide a clear path forward to deliver $500k in annual savings.