CMSPI undertook a detailed analysis of C&A’s payments profile and conducted a benchmarking analysis which included an audit of fees. This identified optimisation opportunities across all channels and payment methods within eighteen countries in the presentation of findings.
CMSPI designed and managed the end-to-end RFP process and provided like-for-like qualitative and quantitative analysis of responses to guide C&A’s decision-making process.
In the short-term, CMSPI delivered significant savings across local and global card types, gateway, and alternative payment methods, with no change required. For the medium and long-term strategy, CMSPI was able to establish the right foundation to support a consolidated omnichannel solution, further providing additional value-added process enhancements, which delivered both qualitative benefits and savings along the way. Ultimately, C&A decided to pursue a long-term payments optimisation strategy with CMSPI.