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With inflation, margin pressure, and shifting shopper behavior, Food, Drug, Mass, and Club (FDMC) retailers are under intense pressure to protect profitability without compromising the customer experience. A smarter payments strategy – lifting approval rates and unlocking savings – can move the needle on the P&L and streamline operations.
Payments in FDMC are uniquely complex: mixed basket sizes, a wide range of payment types, government cards, third‑party delivery partners, and a constantly evolving debit routing environment all collide. These variables interact in ways that are hard to see, and opaque payment data across billions of transactions makes it even tougher to optimize alone – leaving millions in potential value on the table.
CMSPI works with many of the world’s leading grocers, mass merchants, clubs, and drug stores. Combining deep sector expertise with unmatched data and advanced analytics, we help FDMC retailers uncover inefficiencies, lower costs, improve checkout performance, and turn payments into a durable source of competitive advantage.
Client Stories
Making Data Deliver Ongoing Annual Savings for a Large FDMC Retailer
Working closely with our specialists, the top 100 retailer was able to maximize savings and stay ahead of the curve in an ever evolving payments market.
CMSPI Secures Big Savings for a Leading Retail Grocer
By partnering with our payments experts, this leading grocery chain will achieve over $40m in savings through debit negotiations, PIN and PINless savings and processing cost reductions.
Delivering High Impact Savings For A Prominent APAC Retailer
A prominent pharmacy retailer in Australia and New Zealand, operating a substantial network of over 500 stores, was focused on maximizing their customer experience while maintaining the lowest transaction costs.
Our industry specialists
Alistair
Matthewson
SVP, Global Solutions
United States
Ali plays a pivotal role in guiding CMSPI’s ongoing expansion into new and existing markets and industries.
Alex
Ellwood
VP, Sales
United States
Alex is responsible for mapping out how CMSPI can better serve CMSPI’s Global 400 clients.
Alistair Matthewson
SVP, Global Solutions
United States
Ali plays a pivotal role in guiding CMSPI’s ongoing expansion into new and existing markets and industries.
Alex Ellwood
VP, Sales
United States
Alex is responsible for mapping out how CMSPI can better serve CMSPI’s Global 400 clients.
Latest Insights & Events
Fee Changes, Inflation, and Ecommerce: How Can Grocers Fight Increasing Costs?
The recent Senate Judiciary Hearing on card fees and competition shined a light on the challenges grocers face with their costs.
[April Townhall] What You Need to Know: Upcoming Fee & Rule Changes
The payments landscape is shifting fast this April, and merchants are caught in the crosswinds. Between multiple fee changes coming this month and updates to the MDL 1720 settlement April 20, the stakes have never been higher.