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Boost sales & get more 'good' customers through the checkout

In today’s competitive retail environment, businesses need to do everything they can to provide a positive customer experience. The crucial final hurdle of any sale – the checkout – is quickly becoming the biggest make-or-break battleground.

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After a customer clicks pay - what goes wrong?

One of the biggest differentiators among retailers that makes-or-breaks customer loyalty happens the moment after they click pay. While the payment is being processed, there are several parties making instantaneous decisions on whether it should be accepted or declined. There is a lot that can go wrong in this process; in fact, ‘false declines’ are far more common than merchants know; CMSPI estimates that 1 in 5 transaction declines online are false, and leave behind a trail of loyal customers who may go to make their purchase with a competitor.

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Increase transaction success while reducing friction for customers

CMSPI works with businesses to stop them losing lifetime customers. Our advisors help optimize your ecommerce and mcommerce operations by benchmarking your payments performance against similar companies, identifying disconnects, and then working with your payments supply chain to reduce chargebacks, correct falsely declined transactions, and more. This means a significant uplift in sales and 'good' customers aren't blocked when they hit pay due to issues in your payments supply chain.

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We use data & technologies to help businesses make smarter decisions & supercharge performance

Stop losing out on 'good' customers, boost revenues, and make smarter decisions. CMSPI’s proprietary revenue optimization tool gives you full visibility into the performance of your payments supply chain. By integrating all data points in your payments ecosystem - stores, regions, payment types, and more - you have the ability to not only identify broken links in your payments supply chain, but also identify the path to resolution.

What clients say about CMSPI

CMSPI is our "go-to-guy" for payments.

CMSPI helped us achieve six-figure savings across our stores in Europe in addition to savings we had identified internally. The results CMSPI produced went beyond our expectations and we have since engaged CMSPI further to review our North American arrangements. We now consider CMSPI to be our "go-to guys" on anything related to merchant payments.

Stephane Derive

Stephane Derive

Treasury Director | ALDO

Who We Are

Prashani Samaraweera

Alex Ellwood

SVP, Marketing & Insights

"Our clients receive 3x the value 3x faster. CMSPI uses proprietary technologies, data insights and sophisticated benchmarking capabilities to identify all areas of opportunity for your business."

The latest from CMSPI

  • Blogs

Card-On-File Merchants, Meet Debit Routing: How PINless and Network Tokens Can Impact Cards-On-File

In recent years, card-on-file transactions have become one of the most interesting segments of card not present (CNP) spending. While traditionally used by gyms, streaming services, and other recurring billing services, the transaction type – which uses a card that a consumer has authorized a merchant to store for future billing – is quickly being adopted by retail.

  • Blogs

Global Debit Optimization: Why Merchants Are Taking Their Routing Strategy Cross-Border

With the Fed’s most recent announcement, PINless has fast become the hottest topic in U.S. payments. The ability to route online transactions to the lowest-cost network – an opportunity largely restricted to the in-store space until now - is estimated to place up to $3bn in annual savings on the table for merchants.

  • Blogs

Putting Profitability First: Is PINless the Answer Tech Companies Have Been Looking For?

Since the 2011 Durbin Amendment, the biggest lever U.S. merchants have had in controlling their payments costs came in the form of PIN debit optimization.