Former CEO of Deloitte Consulting Joins CMSPI as Chairman of the Board
ATLANTA, GA – October 13, 2021 – CMSPI, the leading global payments advisory, today announced the appointment of industry leader John Kerr as chairman of its board of directors.
Kerr has over 40 years of experience in the consulting business having served as global chief executive officer at Deloitte Consulting.
CMSPI CEO Brendan Doyle commented, “Digital transformation is combining with increased consumer choice to drive more and more complexity for retail payments functions. This is a worldwide challenge and John’s experience in advising global companies will enhance our ability to create products and services that solve fundamental problems in retail payments.”
“The payments industry is at an interesting point. The way consumers transact is changing at a fast pace, and with that comes a lot of complexity. There’s a big opportunity to rapidly scale CMSPI to provide further vital help to clients making sense of their payments operations and the landscape.”
John Kerr, Chairman of the Board
Kerr brings to the board extensive leadership experience and expertise, having served as chief operating officer of Deloitte Consulting and then as global chief executive officer. Under his leadership as CEO Deloitte Digital, the first dedicated digital consulting business, was created.
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