CMSPI Reduces Chargebacks For Multi-Brand Restaurant Group Resulting in High Savings

The Challenge

Following successful projects in other areas of their business, this client engaged our specialists to review their chargeback and fraud processes, to better understand how best to minimize risk while continuing to maximize revenue.

As a result of the pandemic, the client’s business saw a significant overnight shift of their customer engagement from brick and mortar to ecommerce, requiring new solutions to be adopted quickly to meet changing expectations. Without prior experience, the client lacked data into industry benchmarks, market trends, and solutions available to prevent fraudulent transactions.

The Solution

We reviewed the client’s authorization and fraud data, identifying a significant volume of chargebacks all sourcing from the client’s ecommerce channel. This data was processed via the CMSPI Platform and combined with specialist expertise to provide visibility into the true cost impact incurred from the high volume of chargebacks. Our experts fully led the project, providing in-depth qualitative and quantitative analysis, allowing the customer to focus on which provider would best suit their environment.

The Results

Following the decision to adopt a third-party fraud solution, the client saw a steady drop off in the fraud chargeback ratio, resulting in a seven figure decrease in chargeback amount over an annual basis.

Our team continues to work with the merchant to track performance, as well as look at other opportunities to further optimize their fraud prevention environment.