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Insights
Our Insights Team produce industry leading research, data analysis,
and strategies that help positively shape the payments industry.
Explore blogs, thought leadership content, infographics, and videos
on best practices, trends, challenges, and the future of payments.
CMSPI Launches Insights Advisory Council with Merchant Payments Leaders
The Insights Advisory Council will provide direction to the CMSPI team on strategic industry reports, research prioritization, and prospective partner content.
Unwrapping Card Fees This Holiday Season
This year is poised to be an expensive holiday season for retailers, who have battled breakneck fee increases over the past three years. Between rising fees, continued growth in the online segment, and a spike in credit card usage, digital retailers could be hardest hit.
101: An Introduction to Online Routing + PINless Transactions
Rewards Margins are High Enough to Withstand Competition
Based on publicly reported issuer margins on interchange and experience from other markets, CMSPI estimates that credit card rewards are unlikely to disappear as a result of network competition for U.S. credit card transactions.
False Declines, Outages, Fraud: Avoiding a Payments Storm This Peak Season
To wrap up our short 3-part fraud series, CMSPI reviews how merchants can avoid a trio of payments nightmares this holiday season.
CMSPI’s Quick & Easy Guide to Tokenization
For merchants, tokenization is the key to improved customer experience, data protection, online transaction security, compliance, and overall business growth.
Get in touch
Elizabeth
Garner Divelbiss
SVP, Strategic Partnerships & Insights
Austin, TX
Liz and her team foster collaboration between all areas of retail payments.
Callum
Godwin
Chief Economist
Atlanta, GA
Callum manages a team of Economists and keeps CMSPI at the forefront of payments.
Elizabeth Garner Divelbiss
SVP, Strategic Partnerships & Insights
Austin, TX
Liz and her team foster collaboration between all areas of retail payments.
Callum Godwin
Chief Economist
Atlanta, GA
Callum manages a team of Economists and keeps CMSPI at the forefront of payments.
Client Stories
Unlocking Substantial Payments Budget Savings for a Top Digital Merchant
The client, a leading international digital merchant with a sophisticated payment team, faced challenges related to rising payment costs, performance comparisons, and fully maximizing cost-saving initiatives.
Forensic Cost of Payments Review Leads to Impactful Savings
A large, U.S. based airline, experiencing rapidly accelerating growth, partnered with our experts to conduct a review of their cost of payments acceptance.
CMSPI Achieves Fast Savings for FDMC Retailer Through Smarter Payments Intelligence
This case study underscores industry collaboration and shines a light on the importance of pairing expertise with advanced analytical tools.
Join CMSPI’s Townhall Community Today.
Join industry experts and 100’s of the Global 500 each month. CMSPI’s Townhall is a monthly virtual forum to discuss key merchant challenges and opportunities. Join over 700 subscribers and hear from payments industry experts on topics that matter most to you.
CMSPI's Townhall