Our Insights Team produce industry leading research, data analysis,
and strategies that help positively shape the payments industry.
Explore blogs, thought leadership content, infographics, and videos
on best practices, trends, challenges, and the future of payments.

Blog November 21st 2023

CMSPI Launches Insights Advisory Council with Merchant Payments Leaders

The Insights Advisory Council will provide direction to the CMSPI team on strategic industry reports, research prioritization, and prospective partner content.

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Blog July 8th 2024

Boosting Transaction Approval Rates: A Guide to The Tools on The Market

In their 2024 report, the Merchant Risk Council found that ‘revenue’ was the most highly ranked payments KPI among merchants. Here, we break down five industry innovations intended to maximize the success of good transactions.

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Blog June 17th 2020

101: An Introduction to Online Routing + PINless Transactions

As the world continues to digitize, retailers are increasingly focusing on their ecommerce offer as the growth in online transactions accelerates.
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Blog July 21st 2023

Rewards Margins are High Enough to Withstand Competition

With the recent introduction of the Credit Card Competition Act, there’s hope that the credit card market may experience a well-deserved injection of competition. With this new competition, CMSPI estimates that credit card rewards are unlikely to disappear based on current issuer margins on rewards and experience from other markets.

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Blog November 22nd 2022

False Declines, Outages, Fraud: Avoiding a Payments Storm This Peak Season

To wrap up our short 3-part fraud series, CMSPI reviews how merchants can avoid a trio of payments nightmares this holiday season.

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Blog June 24th 2021

CMSPI’s Quick & Easy Guide to Tokenization

For merchants, tokenization is the key to improved customer experience, data protection, online transaction security, compliance, and overall business growth.

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Get in touch

Elizabeth Garner Divelbiss

SVP, Strategic Partnerships & Insights

Austin, TX

Liz and her team foster collaboration between all areas of retail payments.

Callum Godwin

Chief Economist

Atlanta, GA

Callum manages a team of Economists and keeps CMSPI at the forefront of payments.

Client Stories

Unlocking Substantial Payments Budget Savings for a Top Digital Merchant

The client, a leading international digital merchant with a sophisticated payment team, faced challenges related to rising payment costs, performance comparisons, and fully maximizing cost-saving initiatives.

Forensic Cost of Payments Review Leads to Impactful Savings

A large, U.S. based airline, experiencing rapidly accelerating growth, partnered with our experts to conduct a review of their cost of payments acceptance.

CMSPI Achieves Fast Savings for FDMC Retailer Through Smarter Payments Intelligence

This case study underscores industry collaboration and shines a light on the importance of pairing expertise with advanced analytical tools.

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