Resources
Insights
Our Insights Team produce industry leading research, data analysis,
and strategies that help positively shape the payments industry.
Explore blogs, thought leadership content, infographics, and videos
on best practices, trends, challenges, and the future of payments.
CMSPI Launches Insights Advisory Council with Merchant Payments Leaders
The Insights Advisory Council will provide direction to the CMSPI team on strategic industry reports, research prioritization, and prospective partner content.
State of the Industry Report
CMSPI is proud to launch its first annual State of the Industry Report (SOIR), produced in partnership with CMSPI’s Insights Advisory Council (IAC). Our Insights team has synthesized a wide range of publicly-available sources and conducted expert analysis to generate the SOIR. Wherever possible, global case studies are used to illustrate overarching trends. Throughout, a strong focus is placed on the U.S. given its instrumental role in the development of card-based payments infrastructure and the latter’s so-far unrivaled dominance in the global payments industry.
101: An Introduction to Online Routing + PINless Transactions
Rewards Margins are High Enough to Withstand Competition
With the recent introduction of the Credit Card Competition Act, there’s hope that the credit card market may experience a well-deserved injection of competition. With this new competition, CMSPI estimates that credit card rewards are unlikely to disappear based on current issuer margins on rewards and experience from other markets.
False Declines, Outages, Fraud: Avoiding a Payments Storm This Peak Season
To wrap up our short 3-part fraud series, CMSPI reviews how merchants can avoid a trio of payments nightmares this holiday season.
CMSPI’s Quick & Easy Guide to Tokenization
For merchants, tokenization is the key to improved customer experience, data protection, online transaction security, compliance, and overall business growth.
Get in touch
Elizabeth
Garner Divelbiss
SVP, Strategic Partnerships & Insights
Austin, TX
Liz and her team foster collaboration between all areas of retail payments.
Callum
Godwin
Chief Economist
Atlanta, GA
Callum manages a team of Economists and keeps CMSPI at the forefront of payments.
Elizabeth Garner Divelbiss
SVP, Strategic Partnerships & Insights
Austin, TX
Liz and her team foster collaboration between all areas of retail payments.
Callum Godwin
Chief Economist
Atlanta, GA
Callum manages a team of Economists and keeps CMSPI at the forefront of payments.
Client Stories
Unlocking Substantial Payments Budget Savings for a Top Digital Merchant
The client, a leading international digital merchant with a sophisticated payment team, faced challenges related to rising payment costs, performance comparisons, and fully maximizing cost-saving initiatives.
Forensic Cost of Payments Review Leads to Impactful Savings
A large, U.S. based airline, experiencing rapidly accelerating growth, partnered with our experts to conduct a review of their cost of payments acceptance.
CMSPI Achieves Fast Savings for FDMC Retailer Through Smarter Payments Intelligence
This case study underscores industry collaboration and shines a light on the importance of pairing expertise with advanced analytical tools.
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