The complex nature of the catering industry means the payments landscape is often extremely fragmented – multiple acquirer relationships, countless Point-of-Sale (POS) systems, non-standard reporting, and a lack of estate-wide visibility are all common challenges.
From project inception, the client had two main goals:
- Reduce payments costs, and
- Improve their payments data insights.
A part of their broader strategy was a move away from cash transactions, however, given the number of stadium locations, and the pressure to ensure payments remain operational all times, it was crucial that a robust RFP was run to ensure the best and most reliable network service providers and acquirers were in place.
Having successfully partnered on projects in multiple countries around the world before, the client engaged our services once again. Using the CMSPI Data Lake (trillions of data points derived from trillions of dollars in consumer spending, sourced from Global 500 merchant partners across various regions, channels, and payment providers) our global team knew the business and worked with the in-region team and provided the client with an in-depth view of their payments landscape – breaking down and consolidating disjointed and opaque reporting to highlight the many opportunities for savings.
CMSPI provided data insights and collaborated with the client run a professional, competitive market-approached RFP. Our specialists fully managed the end-to-end process – spearheading negotiations and presenting options to stakeholders each step of the way. They managed not only cost expectations, but SLA’s, partnership capabilities, and the unique needs of the client.
Completing the competitive RFP process, the client consolidated from 10 unique acquirers to 1 – resulting in improved SLAs, while ensuring the customer experience and data insights on the back end were strengthened.
Identifying a partner to facilitate their move from cash meant sourcing an innovative supplier with creative solutions – and CMSPI payments specialists were there to assist finding a partner to meet their current needs, to future-proof their payments arrangements, and help keep them in a market-leading position.
Overall, leveraging CMSPI’s data insights achieved results above and beyond what they could have realized alone. The move away from cash has since boosted their overall ATV, increased sales, and improved the checkout experience for customers and POS workers alike.
“Working with this merchant has been extremely successful as we have been able to deliver significant savings to the client – all while navigating an extremely fragmented payments supply chain in Germany. The engagement and ongoing collaboration from the team has been fundamental to the success of this project – and I look forward to continuing our partnership in Germany and beyond.”