Restaurant (anonymous)

A large national restaurant brand engaged CMSPI to perform a holistic review of its cash handling arrangements which resulted in multi-million dollar savings.

Client A, a large national restaurant brand, engaged CMSPI to perform a holistic review of its cash handling arrangements. The review covered; armored transport costs, cash processing costs, internal processes, risk management and a comprehensive vendor capability assessment across all restaurants.

Following an initial consultation with Client A to scope the requirements of the project, CMSPI visited several of Client A’s restaurants to observe first-hand its internal cash management processes. The CMSPI team then began in-depth analysis of Client A’s data and processes, including; the current cash profile, cash recycling, employee tip management, cash processing and armored transport contracts & pricing, risk management, and the current armored transport pickup and delivery schedules.

QSRs and restaurants have many unique cash management challenges. By holistically reviewing Client A’s arrangements, CMSPI built up an accurate profile of Client A’s custom requirements. CMSPI’s review identified opportunities to improve the efficiency of Client A’s internal processes, risk management, armored transport pickup schedules, contractual arrangements and pricing.

CMSPI Solution

Using its proprietary Pinpoint:Cash software suite, industry knowledge and pricing benchmark database, CMSPI assessed Client A’s end-to-end cash handling arrangements, both internal and external, on a site-by-site basis. This exercise allowed CMSPI to review the unique factors that influenced Client A’s cash supply chain, including; cash and check revenue at each restaurant, employee tips, cash recycling, safe limits, internal cash handling processes, restaurant locations, risk, interest rates, settlement cycles, vendor relationships, franchisee arrangements, and vendor charging structures among others.

CMSPI presented a range of options to Client A which balanced cost, cash flow and risk – considering Client A’s appetite for cost reduction, risk and operational requirements. CMSPI was able to identify ways to improve internal efficiencies and small operational changes to ensure a more streamlined supply chain.

CMSPI fully managed an RFP process for armored transport and aided supplier discussions in regards to cash processing services, engaging with the major armored transport companies and banks. In conjunction with this process, an optimal pickup schedule & improved end-of-day processes were also implemented across all restaurants. Thus, the cost savings initially identified were achieved with minimal impact on cash flow and risk.

CMSPI’s granular analysis provided Client A with a transparent understanding of its true cost of cash on an individual site-by-site basis, confidentially benchmarked against peers and industry best-practice.

The project delivered a 34% reduction (seven-figure savings) in costs across the overall cash supply chain, with potential for further reductions as Client A and CMSPI continue to work together to optimize arrangements over the contract term. Additionally, CMSPI negotiated robust service level agreements with each vendor, and improved the efficiency of internal processes. These improvements, along with ongoing advice and monitoring from CMSPI, mean that not only does Client A have increased visibility of its armored transport and cash processing arrangements, but it’s arrangements are future-proofed against industry changes.

Benefits delivered

34

Percentage reduction in costs

7

Substantial seven-figure savings achieved

0

Little operational change needed